Terms and Conditions
BUSINESS INFORMATION
We are Ilha dos Puxadoiros, SA, a company registered in Portugal, registered at the Commercial Registry Office of Aveiro under Corporate Taxpayer number 508 196 949, with current headquarters at Rua do Foral, no. 85, in Oliveira do Bairro.
To contact us, please use our email address geral@ilhadospuxadoiros.pt or write to us using the text box found on the home page of this website.
PURPOSE AND SCOPE OF APPLICATION
The website ostraemcasa.pt is an online store through which Ilha dos Puxadoiros, SA sells food products, namely oysters, other bivalves and samphire. Most oyster products and samphire are produced in the Ria de Aveiro, Ilha dos Puxadoiros. The other bivalves come from various sources.
The General Terms and Conditions of Use and Contracting of the ostraemcasa.pt website apply to all its users, as well as to all commercial transactions carried out therein.
Browsing the ostraemcasa.pt website, as well as purchasing any of our products, corresponds to a declaration of understanding, agreement and acceptance of these General Terms and Conditions of Use and Contracting, by its users and/or customers.
Ilha dos Puxadoiros, SA reserves the right to, whenever it deems necessary, change these General Terms and Conditions of Use and Contracting, without this implying the need for prior notice. However, any changes that may occur will be published on the website.
OUR PRODUCTS AND OUR CONTRACT WITH YOU
PRODUCTS
In our online store OSTRAEMCASA, we place and indicate the products that, at any given time, are available for sale and delivery to the customer, duly identified through their name, brief description, image and price, and may also include any commercial offers and/or applicable promotional and commercial conditions.
Our oyster products and salicornia are produced in the Ria de Aveiro, Ilha dos Puxadoiros. Exceptionally, and only when our bivalve and mollusc production area is temporarily closed, the oyster products sold come from other areas of the Portuguese coast.
The other bivalves come from different parts of the Portuguese coast, preferably from the Aveiro region.
PRICE AND SHIPPING COSTS
The prices shown on our products include VAT.
The price indicated includes the cost of transport and delivery of the product(s) to your home, at the price indicated on the Website. For purchases above a certain value (also specified on the Website), transport will be offered.
ORDER/BUY
In the “Products/Orders” tab, select the desired product and press the “Buy” button. It will appear in the “Shopping Cart”, and you can return to the list of products and add others or, if you have already selected all the products you want, complete your order immediately and press the “Buy” button. Then fill in your billing and delivery details, choose the payment method and complete your order.
Once your order is complete and payment has been made, you will immediately receive a confirmation email.
You can place your order at any time and day. However, the order processing process is carried out on weekdays between 9 am and 1 pm.
If the order is placed on a working day and before 1 pm, you may receive the product, if you so wish, up to 24 hours later, unless the end of the period falls on a holiday or weekend, in which case the product will be delivered on the following working day, between Tuesday and Friday.
CONSERVATION CARE
The oysters and other bivalves that we sell must be kept in cold conditions, between 4º and 8º Celsius, so they must be received in person and, if not for immediate consumption, they must be placed in the cold (refrigerator).
Due to their characteristics, Oysters can be stored for a maximum period of 7 days (in this case, wrap the packaging in a cloth to better preserve humidity). For other bivalves, we recommend a maximum period of 48 hours, with the exception of razor clams, which should be consumed on the same day of delivery (bivalve that, due to its anatomy, does not retain water).
What guarantees are there that the process is safe?
The entire packaging process is carried out with the care and dedication that the product requires, ensuring sealed and refrigerated packaging. The materials, resources and process we use to package our products ensure the freshness, quality and conservation that they require, always in the best conditions.
We guarantee that no more than 24 hours elapse between the time the oysters and other bivalves leave the mandatory purification process and the time they arrive at your home. Inside the packaging in which the bivalves are packed, there is always one or two packages of cooling gel to keep the temperature under control.
CANCELLATION (OR CHANGE) OF ORDER
Customer satisfaction is our priority and motivation. We are aware that it may happen that, after completing your order, you need to change or cancel the purchase made.
If you wish to change or cancel your order, you can do so directly on the ostraemcasa.pt website, within a maximum period of 24 hours, using the “Contact Form” (“Contact us”) or via the email address provided.
If you cancel (or reduce) your order, we will refund the amount you paid (or the amount you overpaid), and you must provide us with your IBAN for this purpose. However, the refund amount will be deducted from, and therefore borne by the customer, the costs/fees applicable to payments made by payment operators, up to a maximum limit of €1.20.
This deduction will not be made if the cancellation situation is motivated by some failure on our part, namely lack of product for delivery within the expected deadlines.
CUSTOMER OBLIGATIONS
The user and customer of the ostraemcasa.pt website undertakes to comply with and respect these General Terms and Conditions of Use and Contracting, and must in particular:
- refrain from introducing, storing or disseminating through the website defamatory, obscene, injurious, xenophobic and/or any other content that violates general principles of law and public order;
- do not use false identities;
- provide correct personal data, addresses and contact details so that orders can be properly processed and delivered; the customer is responsible for the accuracy of the data provided; Ilha dos Puxadoiros, SA declines any responsibility for any delay or impossibility of processing the order, particularly at the time of delivery, resulting from an error or insufficiency of the data provided by the customer.
- refrain from introducing links to this website, regardless of the intended purpose, without prior authorization from the entity that owns it.
The use of the domain ostraemcasa.pt for abusive purposes and without prior authorization is subject to recourse to the competent legal means by Ilha dos Puxadoiros, SA.
LIABILITY OF THE SITE OWNER
Ilha dos Puxadoiros, SA is not responsible for any losses resulting from interference, interruptions, computer viruses, faults or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to users and/or customers of the ostraemcasa.pt website.
Privacy and Cookies
Your privacy is very important to us!
In this context, all personal information provided by the user and customer is used by Ilha dos Puxadoiros, SA within the exclusive scope of the contractual relationship established between both parties in the OSTRAEMCASA online store, being responsible for the protection and privacy of the data collected through it and obliging itself to comply with the applicable standards within the scope of privacy and protection of personal data, namely the General Data Protection Regulation (GDPR) of the European Union (EU).
DATA COLLECTED AND PURPOSE
The data collected on the website (name, email, telephone, mobile phone, tax number, address and any other information that the user provides, in particular on issues related to orders, to be made or already made, on the website ostraemcasa.pt) are necessary for the conclusion and execution of the purchase and sale contract, are intended for processing orders and communication with customers, processing requests for information and any complaints, statistical analysis and satisfaction assessment, and may be communicated to third parties contracted by Ilha dos Puxadoiros, SA to ensure the services inherent to the aforementioned purposes or in legal compliance with responses to requests from the competent authorities (e.g. courts, criminal police bodies and regulatory bodies).
CONFIDENTIALITY
Ilha dos Puxadoiros, SA guarantees the confidentiality of all data provided by its users and customers and ensures that they are kept for the legally established period and until they fulfill their purpose.
Although Ilha dos Puxadoiros, SA collects and processes data securely, in order to prevent its loss or manipulation, we inform you that collection on an open network allows the circulation of personal data without security conditions, running the risk of being seen and used by unauthorized third parties.
Ilha dos Puxadoiros, SA will not sell or share its customer database with third parties.
For the purposes of using the OSTRAEMCASA online store, the processing of users' personal data is based on their consent, with Ilha dos Puxadoiros, SA keeping users' data in accordance with the consent given, until such consent is revoked, unless compliance with legal obligations requires its maintenance.
Any information regarding possible modifications to this Privacy Policy will be duly published on the website.